Privacy Policy
Last updated: February 11, 2026
What we do
We provide secure intake, document organization, and portal/process navigation support. Clients control their own accounts and remain responsible for the accuracy of all information submitted to any government, school, or third-party platform.
Information we collect
- Contact information (name, phone/WhatsApp, email)
- Service request details you provide
- Files you upload to the Vault (documents, photos, PDFs)
- Basic usage logs (timestamps, device/browser signals) for security and troubleshooting
How we use information
- To provide admin support and organize your documents
- To generate checklists and package files you upload
- To communicate with you about your request and next steps
- To maintain security, prevent fraud, and improve reliability
Vault security
Vault uploads are stored in secure cloud storage with access controls. Links may be time-limited and can be revoked. Please do not share vault links publicly.
Sharing and partners
We do not sell your personal information. If you request a referral or licensed review, we may share your information with an authorized partner only with your instruction/consent (or as needed to deliver the service you requested).
Retention
We retain files and records only as long as needed for the service and internal compliance/security. You may request deletion subject to legal/operational requirements.
Your choices
- Request a copy of the information we have about you
- Request corrections
- Request deletion (where feasible)
Contact
If you have questions about this policy, contact us through the website or WhatsApp listed on the site.